Shipping policy

We want to ensure you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy describes our shipping and delivery process, as well as our tax collection practices.


1.Processing Time

All orders are processed and shipped in 3-5 business days. As a security precaution, initial orders and orders shipping to alternate addresses may be held forextended verification. We reserve the right to make partial shipments if necessary, and shipping costs relative to the details below still apply.

2.Shipping Options and Charges

“We offer various shipping options for your convenience, including
standard and expedited shipping. Shipping charges will be calculated based on the shipping option selected and the destination address. Standard shipping to any US location is free, but expedited shipping may incur fees payable by the customer. Shipping charges will be shown on your order form before you submit your order. We currently only ship domestically in the United States, but if shipping to select international locations is requested, we may be able to offer this as an additional option. Please contact us via our Contact Us page on our website or via support@aurorajewelryco.com for more information or to make a specific request.

3.Order Tracking

Once your order has shipped, we will provide you with a tracking number so you can track your package online. You will also receive email updates on the status of your order and estimated delivery date.

 

4.Delivery Issues

If you experience any issues with the delivery of your order, please contact us immediately. We will work with our shipping carrier to resolve any issues and ensure your order is delivered as quickly as possible.

  

6.Title and Risk of Loss

All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

 

For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or support@aurorajewelryco.com